Monumental Sports & Entertainment Introduces Digital Ticket System
Digital card program offers season-ticket holders increased account management benefits
WASHINGTON, D.C. – Monumental Sports & Entertainment announced today the introduction of a digital ticket system available to Washington Capitals, Washington Wizards, Washington Mystics and Georgetown Hoyas season-ticket holders.
The Season Ticket Digital Card program replaces traditional paper tickets with a preloaded card containing corresponding seat locations. The card serves as admission to all games within a customer’s full-season or partial-plan ticket package for Capitals games and full-season ticket package for Wizards, Mystics and Georgetown men’s basketball games.
Season-ticket holders will receive one card per account that includes several account management benefits. With the introduction of the card, all Capitals, Wizards and Mystics account management functions previously associated with fees are now free. Season-ticket holders will now be able to print tickets at home and forward tickets without paying a single fee. Capitals and Wizards ticket holders also may use the system to list tickets for sale through Ticketmaster TicketExchange. If a customer opts to have a paper ticket for a particular game, the system allows the customer to print tickets from any computer.
“We are always looking to bring the most up-to-date technological advances to our season-ticket holders as well as improve and enhance the game-day experience,” said Jim Van Stone, Monumental Sports & Entertainment senior vice president of ticket sales and services.
“This quick, secure and easy-to-use digital ticket system will give our guests the ultimate convenience and flexibility in using their seats,” added Dave Touhey, Verizon Center senior vice president and general manager.
The card is valid for all seat locations on an account and is swiped using a hand-held computer by an attendant upon entrance to Verizon Center. Patrons then receive a seat locator tab for each valid ticket stored on the card, which is used as the ticket for the game once inside of the arena.
“Georgetown athletics is pleased to work with Monumental Sports and Ticketmaster to provide digital ticketing solutions and enhanced technology to fans in an efficient, secure and easy manner,” said Dan O’Neil, Georgetown University associate athletics director for external affairs. “We place a high priority on customer service and are excited to offer digital-ticketing solutions to our loyal Hoya fan base.”
In an effort to make the transition to digital tickets as easy as possible, several resources are available to customers. Season-ticket holders will receive a brochure with a detailed explanation of the system’s benefits, answers to frequently asked questions and step-by-step instructions on how to use online functionalities. In addition, more information and a series of video tutorials are currently available on the Capitals and Wizards websites.
Fans holding single-game tickets, group tickets and suite tickets will continue to receive paper tickets.
Wes Johnson explains the new benefit in this video: