June 21, 2018

Monumental Sports & Entertainment Launches Ticket Rewards Program

Monumental LogoMonumental Sports & Entertainment Launches Ticket Rewards Program
Unique opportunities now available to Wizards, Capitals and Mystics season-ticket members
Wizards and Mystics become first NBA and WNBA teams to launch
eFan™ platform by E Group

WASHINGTON, D.C. – Monumental Sports & Entertainment is launching Monumental Rewards, a season-ticket member rewards program provided by E Group Inc. that will offer unique benefits and experiences for Wizards, Capitals and Mystics season-ticket members. The Wizards and the Mystics will become the first NBA and WNBA teams to launch the rewards platform, marking the fifth and sixth professional sports league (NBA, WNBA, NHL, MLB, MLS, NASCAR) clients for E Group. Monumental Rewards is also the first multi-team, venue-based ticket rewards program.

Based on a points system, the program allows members to earn points for buying and renewing season tickets, attending games and member events, achieving tenure as a season-ticket member and more. The points are then redeemed for select exclusive benefits on the eFan™ platform, including behind-the-scenes experiences, auction items, autographed memorabilia and special promotional offers. Season-ticket members can also share points with their ticket partners.

“We wanted to find a unique way to thank our loyal fan bases,” said Jim Van Stone, Monumental Sports & Entertainment’s senior vice president of ticket sales and service. “Providing a rewards program creates additional touch points for great customer service and provides our dedicated season-ticket members with opportunities to access great experiences and take advantage of the benefits that are most meaningful to them.”

Monumental Rewards will offer season-ticket members access to several behind-the-scenes experiences, including access courtside or center ice from the penalty box to watch the Wizards, Mystics or Capitals warm-up. Access to exclusive auction items, including a VIP trip to an away game and access to a season-ticket member’s favorite player or team as well as autographed team memorabilia and select promotional offers from partners and sponsors, are just a few examples of the rewards available through the program.

“Monumental Rewards is the first multi-team, venue-based program to leverage the eFan platform,” said Lars Ranger, E Group account director. “We believe Monumental’s vision around a community-based fan loyalty strategy will be an industry game-changer.”

About E Group Inc.
E Group is a Minneapolis-based marketing agency, which specializes in engagement strategies, loyalty programs and sports marketing. E Group collaborates with clients to help them create successful, industry-leading programs for consumers, employees and/or channel partners. The eFan™ loyalty marketing platform allows sports teams to extend and deepen fan relationships, particularly with season ticket members. Currently ten professional sports teams are using the eFan technologies to engage their fans. Visit www.egroupnet.com.

About Monumental Sports & Entertainment (MSE)
Monumental Sports & Entertainment is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports. MSE owns and operates three professional sports teams: the NBA’s Washington Wizards, NHL’s Washington Capitals and WNBA’s Washington Mystics. The group also owns and operates Verizon Center, the premier sports and entertainment venue in Washington, D.C. MSE also oversees the management of Kettler Capitals Iceplex, the state-of-the-art training facility for the Capitals, and George Mason University’s Patriot Center.

New Digital Ticket System for Capitals, Wizards, Mystics and Hoyas

Monumental Sports & Entertainment Introduces Digital Ticket System
Digital card program offers season-ticket holders increased account management benefits

WASHINGTON, D.C. – Monumental Sports & Entertainment announced today the introduction of a digital ticket system available to Washington Capitals, Washington Wizards, Washington Mystics and Georgetown Hoyas season-ticket holders.

The Season Ticket Digital Card program replaces traditional paper tickets with a preloaded card containing corresponding seat locations. The card serves as admission to all games within a customer’s full-season or partial-plan ticket package for Capitals games and full-season ticket package for Wizards, Mystics and Georgetown men’s basketball games.

Season-ticket holders will receive one card per account that includes several account management benefits. With the introduction of the card, all Capitals, Wizards and Mystics account management functions previously associated with fees are now free. Season-ticket holders will now be able to print tickets at home and forward tickets without paying a single fee. Capitals and Wizards ticket holders also may use the system to list tickets for sale through Ticketmaster TicketExchange. If a customer opts to have a paper ticket for a particular game, the system allows the customer to print tickets from any computer.

“We are always looking to bring the most up-to-date technological advances to our season-ticket holders as well as improve and enhance the game-day experience,” said Jim Van Stone, Monumental Sports & Entertainment senior vice president of ticket sales and services.

“This quick, secure and easy-to-use digital ticket system will give our guests the ultimate convenience and flexibility in using their seats,” added Dave Touhey, Verizon Center senior vice president and general manager.

The card is valid for all seat locations on an account and is swiped using a hand-held computer by an attendant upon entrance to Verizon Center. Patrons then receive a seat locator tab for each valid ticket stored on the card, which is used as the ticket for the game once inside of the arena.

“Georgetown athletics is pleased to work with Monumental Sports and Ticketmaster to provide digital ticketing solutions and enhanced technology to fans in an efficient, secure and easy manner,” said Dan O’Neil, Georgetown University associate athletics director for external affairs. “We place a high priority on customer service and are excited to offer digital-ticketing solutions to our loyal Hoya fan base.”

In an effort to make the transition to digital tickets as easy as possible, several resources are available to customers. Season-ticket holders will receive a brochure with a detailed explanation of the system’s benefits, answers to frequently asked questions and step-by-step instructions on how to use online functionalities. In addition, more information and a series of video tutorials are currently available on the Capitals and Wizards websites.

Fans holding single-game tickets, group tickets and suite tickets will continue to receive paper tickets.

Wes Johnson explains the new benefit in this video:

Statement from the Washington Capitals

Statement from the Washington Capitals

ARLINGTON, Va. – The National Hockey League announced today the cancellation of all September pre-season games. Therefore, three Washington Capitals preseason games were canceled, including the Baltimore Hockey Classic scheduled for Sept. 26 at 1st Mariner Arena in Baltimore versus the Columbus Blue Jackets. Per the Capitals’ and Ticketmaster’s refund policy, customers who purchased single-game tickets to events that are cancelled will receive a full refund.

Last year’s inaugural Baltimore Hockey Classic, against the Nashville Predators, was a tremendous success as the teams played in front of a sellout crowd of 11,082 fans who witnessed the first professional hockey game played in Baltimore since 1997. The Capitals organization was overwhelmed with the support from the city of Baltimore and our fans in Maryland, and we look forward to bringing this event back to the city in the near future.

PHOTOS: Washington Capitals and Wizards Night at Nationals Park

Tuesday night, August 21, was a special Capitals and Wizards Night at Nationals Park as the Washington Nationals faced conference rival, the Atlanta Braves. Washington Capitals and Washington Wizards season-ticket holders had exclusive access to tickets for the game and a pregame meet and greet opportunity with Capitals alum Rod Langway and Bullets alum Phil Chenier!

It was Washington Capitals and Wizards Season Ticket Holder Night at Nats Park. Former Caps Rod Langway and Former Bullets Phil Chenier on the field for pre-game festivities – Atlanta Braves v. Washington Nationals, 8/21/2012. (Cheryl Nichols/District Sports Page)

Washington Capitals “Enforcer” and NHL Hall of Famer Rod Langway signed autographs and posed for photographs with fans, as well as deliver the lineup card before the game.

It was Washington Capitals and Wizards Season Ticket Holder Night at Nats Park. Former Caps Rod Langway delivered lineup card before game – Atlanta Braves v. Washington Nationals, 8/21/2012. (Cheryl Nichols/District Sports Page)

It was Washington Capitals and Wizards Season Ticket Holder Night at Nats Park. Former Caps Rod Langway delivered lineup card before game – Atlanta Braves v. Washington Nationals, 8/21/2012. (Cheryl Nichols/District Sports Page)

Langway, known as the “Secretary of Defense”, was a two-time winner of the Norris Trophy which is given to the NHL’s top defensemen. He also finished second to Wayne Gretzky in 1982 for the Hart Trophy which is given to the MVP of the NHL. He won a Stanley Cup with Montreal in 1979. Langway was elected to the Hockey Hall of Fame in 2002.

NHL Hall of Famer Rod Langway was at the Washington Capitals and Wizards Season Ticket Holder Night at Nats Park. – Atlanta Braves v. Washington Nationals, 8/21/2012. (Cheryl Nichols/District Sports Page)

Former Washington Bullets star Phil Chenier signed autographs and posed for photographs with fans, as well as say, “Let’s Play Ball” before the game.

It was Washington Capitals and Wizards Season Ticket Holder Night at Nats Park. Former Bullets Phil Chenier said, “Let’s Play Ball!” – Atlanta Braves v. Washington Nationals, 8/21/2012. (Cheryl Nichols/District Sports Page)

It was Washington Capitals and Wizards Season Ticket Holder Night at Nats Park. Former Bullets Phil Chenier said, “Let’s Play Ball!” – Atlanta Braves v. Washington Nationals, 8/21/2012. (Cheryl Nichols/District Sports Page)

Phil Chenier was selected fourth in the 1971 NBA Hardship Draft  by the then Baltimore Bullets and played for the Bullets from 1971-79. Chenier was a member of the 1972 NBA All-Rookie Team and was named to three NBA All-Star teams. Chenier suffered a back injury during 1977 season and retired in 1981 after briefly playing for the Indiana Pacers and Golden State Warriors.

Chenier is currently working for CSN Washington covering the Washington Wizards with Steve Buckhantz.

Former Washington Bullets player Phil Chenier smiling at fans before game – Atlanta Braves v. Washington Nationals, 8/21/2012. (Cheryl Nichols/District Sports Page)

Cheryl Nichols is a Columnist and Photographer for District Sports Page. She is credentialed to cover the Washington Capitals and has reported on the community service and fan events for Nats News Network and Caps News Network since 2006. Cheryl is an accomplished action photographer and has been published in The Washington Post and many other local media. She was a credentialed photographer for the 2010 season covering the Washington Nationals. You can follow her on Twitter @cnichols14.

Photos: 2011 Caps Season Ticket Holder Party at Six Flags

The Washington Capitals hosted their fourth annual season ticket holder party at Six Flags America in Mitchellville, Maryland on Wednesday, October 5, 2011. The weather could not have been better and fans had a great time at this popular event.

Fourth Annual Six Flag Party for Caps Season Ticket Holders (Photo by Cheryl Nichols)

The Caps organization does a wonderful job with the party and the entire team participates. Unfortunately, team captain Alex Ovechkin was unable to attend the party. Ovi returned to Russia to be with his family after the death of his uncle. Fans extend heartfelt sympathy to Alex and his family and a safe return to Washington.

The party was scheduled from 6-9:30 p.m. with the gates opening at 5:30 p.m.  The player autographs were not until 7-8 p.m. so fans at the park early either ate dinner, enjoyed rides or stood in line to make sure they got the player(s) they wanted.

Many of the players took advantage of the rides before and after the autographs and a few lucky fans got to ride with them. I heard that Nick Backstrom rode the “Skycoaster” again this year with his brother, but I missed it. Last year Nicky rode it with Semin and MoJo. A few players walked around the park and posed for photographs and greeted fans. Mike Green and John Carlson even shot a few hoops before autographs.

Enjoy a few of the photos from last night’s party.

Roman Hamrlik after riding Superman (Photo by Cheryl Nichols)

DJ King and Mike Green posing in the park for a fan (Photo by Cheryl Nichols)

Backstrom, Johansson and Hamrlik before riding Joker Jinx (Photo by Cheryl Nichols)

Hamrlik, Johansson, Backstrom and Nick's brother Kristoffer on Joker Jinx (Photo by Cheryl Nichols)

Brooks Laich waiting to ride Joker Jinx (Photo by Cheryl Nichols)

Caps fans in line to ride Joker Jinx (Photo by Cheryl Nichols)

DJ King walking through the park (Photo by Cheryl Nichols)

Midway games proudly displayed Caps flags (Photo by Cheryl Nichols)

 

Let the autographs begin…….

Brooks Laich (Photo by Cheryl Nichols)

Marcus Johansson and Michal Neuvirth (Photo by Cheryl Nichols)

Marcus Johansson (Photo by Cheryl Nichols)

Matt Hendricks (Photo by Cheryl Nichols)

Karl Alzner (Photo by Cheryl Nichols)

Mike Knuble (Photo by Cheryl Nichols)

Jeff Halpern (Photo by Cheryl Nichols)

Dennis Wideman signing a fan's shirt (Photo by Cheryl Nichols)

Alexander Semin (Photo by Cheryl Nichols)

John Carlson (Photo by Cheryl Nichols)

Troy Brouwer and DJ King (Photo by Cheryl Nichols)

Nicklas Backstrom (Photo by Cheryl Nichols)

Mike Green (Photo by Cheryl Nichols)

Tomas Vokoun (Photo by Cheryl Nichols)

Jeff Schultz (Photo by Cheryl Nichols)

John Erskine and Mathieu Perreault (Photo by Cheryl Nichols)

Joel Ward and Jason Chimera (Photo by Cheryl Nichols)

Coaches Dean Evason, Bob Woods and Bruce Boudreau (Photo by Cheryl Nichols)

Roman Hamrlik and Jay Beagle (Photo by Cheryl Nichols)

Jay Beagle and Roman Hamrlik (Photo by Cheryl Nichols)

Brooks Laich smiling while signing (Photo by Cheryl Nichols)

Pretty sunset over "Superman" (Photo by Cheryl Nichols)

%d bloggers like this: